Terms of service

RETURNS & EXCHANGES

We hope you love your Ellie’s order! If you need a different size or style, we are happy to offer exchanges within 14 days of delivery.

Items must be unworn, unwashed, unaltered, and returned with all original tags attached. Items with makeup, deodorant, perfume, stains, or signs of wear will not be accepted.

For exchanges, customers are responsible for return shipping costs. Once your return is received and approved, your replacement item will be shipped out.

If you would prefer a refund instead of an exchange, the original payment method will be refunded once the returned item is received and approved. Original shipping costs are non-refundable.

FINAL SALE

Sale items, preorder items, accessories, and items marked “Final Sale” are not eligible for returns or exchanges.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and photos. We will make it right at no additional cost to you.